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Shipping policy

Shipping Policy

Last Updated: September 2026

Thank you for shopping with Buchan. We are committed to providing a smooth and reliable shopping experience for our customers across the United States. Please review our shipping policy below for information about order processing, shipping, tracking, and delivery.

1. Order Processing

After you place an order, we begin preparing it for shipment as quickly as possible.

  • Orders are generally processed within 1–3 business days.

  • Orders are processed during regular business days, excluding weekends and holidays.

  • During holidays, promotions, or periods of high demand, processing times may be longer.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, when available.

2. Shipping Locations

Buchan currently focuses on serving customers within the United States.

Shipping availability may vary depending on the product and delivery location. Available shipping options will be displayed during checkout.

3. Estimated Delivery Time

Delivery times depend on several factors, including product availability, shipping location, carrier operations, and seasonal demand.

Estimated delivery times are provided as general guidance and are not guaranteed.

Delays may occasionally occur due to:

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Holidays

  • Incorrect or incomplete addresses

  • Other circumstances outside our control

We appreciate your patience if unexpected delays occur.

4. Shipping Costs

Shipping costs, when applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Buchan may offer special promotions, including free shipping offers. Any applicable promotion terms will be clearly displayed on our website.

5. Order Tracking

Once an order is shipped, tracking information may be provided via email.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If you experience difficulties tracking your order, please contact our customer support team with your order number.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your information before completing your purchase.

If you notice an error in your shipping address, contact us immediately. While we will do our best to assist, changes may not be possible once an order has been processed or shipped.

Buchan is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

7. Multiple Shipments

Depending on product availability, warehouse locations, or order fulfillment arrangements, items within the same order may occasionally be shipped separately.

If this occurs, you may receive separate shipping confirmations or tracking information for different packages.

8. Lost, Delayed, or Missing Packages

While we work with shipping partners to help ensure successful delivery, delays or issues can occasionally occur.

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Asking household members or neighbors.

  3. Contacting the shipping carrier directly.

  4. Contacting Buchan customer support for further assistance.

We will make reasonable efforts to assist customers in resolving shipping-related concerns.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us review the issue, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged item

  • Photos of the shipping packaging, if applicable

Our support team will review your case and assist according to our applicable policies.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us immediately after placing it.

We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has already been shipped, changes or cancellations may not be possible.

11. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Buchan Customer Support

📧 Email: starcotton6@outlook.com
📞 Phone: +1 816-378-4846

We appreciate you choosing Buchan and thank you for shopping with us.